Service/Repair Support PDF Print E-mail

Riverside SupportRiverside Service and Repair Technicians are dispatched throughout the state to troubleshoot, repair, and upgrade existing fire, security, and communications systems.

A timely response to client requests for service is an internal standard that Riverside monitors very closely.  We understand that there are varying levels of service needed by our broad client base, and levels of service that sometime depends on the device and/or system that is malfunctioning.
For this reason we give clients options when it comes to service.  A typical service call might be for an issue that a client determines can be responded to in the next 24-48 hours, or as Riverside Service staff can schedule a response.

At the same time, a client may have a failed component/system that requires immediate response in order to troubleshoot and restore the operation of a key system or component. 

In either case, Riverside has Service Responses and rates that will meet client needs.

Because service and repair are critical issues to Riverside, we ask that all service and repair issues be called in via phone and not via email.  This ensures the quickest response at this time.  At a future date Riverside will likely incorporate email service tickets into our operations.  During or after hours please call our office at (616) 726-7026 for any service/repair issues. 

During hours you would ask for Eric Lahr who will assist you.  If Eric happens to be on the phone with another client you will be put into his voicemail and he will call you back very quickly.

After hours you will hear a message when you call our office at (616) 726-7026 that will inform you of the after hours phone number to call to reach Riverside staff who are on call 24 hours a day, 7 days a week, 365 days a  year.